Healing Pathways NT
ABN: 66 678 166 115
Last reviewed: March 2026
Healing Pathways NT (HPNT) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, hold, use, disclose and protect your information when you engage with our services or interact with us.
This policy is provided in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Healing Pathways NT provides occupational therapy and related services, including assessment, intervention, assistive technology, home modifications, manual handling, pressure care, sensory assessments and functional capacity assessments.
Contact for privacy matters:
Email: admin@hpnt.com.au
Postal address: PO Box 40456, Casuarina NT 0811, Australia
2. What information we collect
We collect personal and sensitive information that is reasonably necessary to provide services and manage our operations.
This may include:
- Personal details (name, date of birth, address, contact details)
- Emergency contacts, guardians, nominees or authorised representatives
- NDIS details (NDIS number, plan dates, plan manager, support coordinator)
- Health and clinical information (diagnoses, symptoms, functional capacity, mobility, communication, risks, therapy history)
- Appointment, service delivery, report and clinical records
- Billing and payment information
- Information provided through referral forms, intake forms, emails, phone calls and other communications
3. How we collect information
We collect information directly from you or your authorised representative when you:
- Submit referral or intake forms
- Contact us via phone, email, SMS or website
- Attend appointments or participate in telehealth
- Provide documents, reports or service agreements
We may also collect information from third parties involved in your care, including:
- Support coordinators, plan managers and referrers
- Medical practitioners and other allied health providers
- Family members, carers or authorised representatives
- Government agencies or service providers involved in your care
4. Why we collect and use your information
We collect and use your information to:
- Assess referrals and determine suitability for services
- Provide occupational therapy services safely and effectively
- Communicate with you and relevant stakeholders
- Prepare reports, assessments and recommendations
- Manage appointments and service delivery
- Process billing, payments and funding claims
- Meet legal, regulatory and professional obligations
- Improve service quality and business operations
5. Disclosure of your information
We may disclose your information where necessary for your care, with your consent, or where required or authorised by law.
This may include disclosure to:
- Your guardian, nominee or authorised representative
- Referrers and support coordinators
- Plan managers and funding bodies (e.g. NDIA)
- Medical and allied health professionals involved in your care
- Accommodation or support providers
- Professional advisors, insurers or regulatory bodies
We do not sell your personal information.
6. Consent
By engaging with our services, submitting forms or providing information, you consent to the collection, use and disclosure of your information as outlined in this policy.
Where appropriate, we may request specific consent for:
- Service delivery
- Collection of sensitive health information
- Communication methods (phone, SMS, email)
- Liaising with third parties
- Telehealth services
If you choose not to provide necessary information, we may be unable to provide services safely or effectively.
7. Storage and security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.
This includes:
- Secure electronic systems and cloud-based platforms
- Access controls and password protection
- Staff confidentiality obligations
- Secure handling of records
All systems and platforms used by HPNT are based in Australia.
8. Access and correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date.
To make a request, contact us at:
admin@hpnt.com.au
We will respond within a reasonable timeframe and may require identity verification.
9. Retention of information
We retain records as required for clinical, legal and business purposes. When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
10. Website and online forms
When you use our website, we may collect basic technical information such as IP address, browser type and pages visited.
If you submit information through our website (e.g. referral forms), that information is securely transmitted and stored for the purpose of assessing and providing services.
11. Telehealth
Where telehealth services are used, we collect and manage information in the same way as in-person services.
You are responsible for accessing telehealth services in a private and secure environment where possible.
12. Complaints
If you have concerns about how your information has been handled, please contact us at:
We will investigate and respond within a reasonable timeframe.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Changes to this policy
This Privacy Policy may be updated from time to time. The current version will be available on our website.
